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At Plaat Pret, your satisfaction is important to us. Due to the custom nature of our products, our refund and returns policy is as follows:
All sales are final on custom-designed and custom-printed products. This includes items with your specific artwork, logos, or personalised text, such as HTV Vinyl applications, sublimation blanks with custom prints, and custom clothing.
No refunds or exchanges will be offered for custom items unless there is a verifiable manufacturing defect or an error on our part regarding the design, print quality, or product specifications that deviates from the approved proof.
It is your responsibility to thoroughly review and approve all digital proofs and specifications before production begins. Once a proof is approved, we are not responsible for errors (e.g., spelling mistakes, incorrect colours if not specified by a Pantone match, incorrect sizing) that were present in the approved proof.
For blank sublimation items or non-customised apparel purchased directly from Plaat Pret, you may be eligible for a return or exchange within 7 days of receipt, provided the items are in their original, unused, unwashed, and undamaged condition with all original packaging.
A restocking fee of 15% may apply to approved returns of non-custom items.
Shipping costs for returns of non-custom items are the responsibility of the customer.
If you receive a damaged or defective product (either custom or non-custom), you must notify Plaat Pret within 48 hours of receiving your order.
Please provide clear photographs of the damage or defect.
Upon verification, we will, at our discretion, either replace the defective product or issue a credit for the value of the damaged item.
We reserve the right to request the return of the defective item for inspection before issuing a replacement or credit.
Cancellations for custom orders are only possible if requested before production has commenced.
If production has begun, a cancellation fee will apply to cover costs incurred for materials and work already performed. This fee will be determined on a case-by-case basis.
To initiate a return or report an issue, please contact us immediately at info@plaatpret.co.za or call us on +27 66 207 8568. Please provide your order number and a detailed description of the issue.
